Payment & Refund Policy
We want our customers to be 100% satisfied with their purchase. The purchase of all digital products, eBooks, PDF downloads and online content is subject to the following terms and conditions. All customers are advised to review these terms and conditions carefully before making any purchase. TR Fitness LLC will be referred to as Body Temple System within this text.
All digital products, eBooks, PDF downloads, resource material, videos and online content are subject to copyright protection. Each digital product, eBook, PDF download and online content sold is licensed to single user only. Customers are not allowed to copy, distribute, share and/or transfer the product/s (and/or their associated username/passwords) they purchased to any third party or person. In some cases, Body Temple System may encrypt, force password and/or stamp license details (including customer name, address, etc.) on its digital products to ensure additional safety. In the event that Body Temple System determines that you have violated this policy, Body Temple System has the right to cancel your membership, demand you relinquish all given content, keep any funds paid by you, and pursue its legal remedies against you.
Only items that have been purchased directly from Body Temple System can be returned to Body Temple System. Body Temple System products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
In the event that you have purchased the wrong system by mistake or that you would like to exchange systems, we will happily exchange your system for another system we offer of the same purchase price within a 3-day period from your purchase date. System changes are only to be made once.
If you are using a 6+ week system and you are not satisfied with it, we will refund you 100% of the purchase price within 30 calendar days of your purchase of the system. If you are using a 4-week system and you are not satisfied with it, we will refund you 100% of the purchase price within 10 calendar days of your purchase of the system. Your membership will be cancelled and access to information will cease. To be eligible for a return, call Nikki Robbins at 909-913-9222, Monday through Friday between the hours of 9am and 4pm PST. All cancellations are processed over the phone. Notice will have been deemed to be given from the date the cancellation request was received by Nikki Robbins at Body Temple System.
When Body Temple System’s coached systems are adhered to 100% of the time, the results discussed over the phone are guaranteed results. The documentation of these desired results are kept with each member’s personal trainer. Upon completion of the full length of the system prescribed, if documented results by Body Temple System are not achieved, you (member) receive 100% of your money back. To be eligible for a money back guarantee, call Nikki Robbins at 909-913-9222, Monday through Friday between the hours of 9am and 4pm PST. All refunds are processed over the phone.
If there was shipping cost involved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your call as requested above, we will notify you that we have received your returned product. The way your refund is processed depends on your original payment method:
When you receive your refund will depend on your card issuer’s policies. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you are registered for recurring payments, refer to that policy for further information and direction.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.
Last Modified: August 28, 2014